My Free Website Plan

Privacy Statement

Last updated: 12th December 2025

1. Introduction

At Launch Labs FZE (“Launch Labs”, “we”, “our”, “us”), is committed to protecting the privacy and security of your personal data.

When you share your details with us, you are placing confidence in our team and our processes. We take that responsibility seriously. This policy explains how we collect, use, store and protect your personal information in accordance with the UAE Personal Data Protection Law (PDPL) and UK GDPR.

If you have any questions, we are always available to assist.

2. The Information We Collect

We collect only what is necessary to deliver the services, insights or communication you request.

This may include:

  • Name

  • Email address

  • Phone number

  • Website URL (e.g., for our Website Red Flag Report or consultation requests)

  • Enquiry details or information you provide voluntarily

  • Usage and behaviour data, such as pages visited, time spent on site, and interactions with forms

We do not collect sensitive personal data.

3. How We Collect This Information

Your information is collected through:

  • Website enquiry forms

  • Consultation or audit request forms

  • Cookies and analytics tools (Google Analytics, Google Ads)

  • Direct communication with our team (email, phone, WhatsApp, or meetings)

4. How We Use Your Information

We use personal data solely to provide the service you have requested and to enhance your experience with Launch Labs. This includes:

  • Preparing your Website Red Flag Report, audit, or bespoke website consultation

  • Responding to your enquiry

  • Sending useful follow-up guidance you have requested

  • Improving our website performance and content

  • Understanding how visitors engage with our marketing

  • Maintaining accurate internal records within our CRM

  • Ensuring the safety, reliability, and optimisation of our online services

We do not sell, rent or trade your personal information.

5. Our Legal Basis for Processing

Depending on the context, we process your information under:

  • Your consent (e.g., submitting a form)

  • Legitimate business interests (e.g., responding to enquiries, improving our services)

  • Contractual necessity (when we prepare a proposal or enter into an agreement)

6. How Your Information Is Stored

Your data may be securely stored in:

  • A private, access-controlled CRM system

  • Our company email accounts

All systems are protected using modern security protocols and industry-standard safeguards.

7. Data Security & Protection

We protect your information using:

  • Encrypted systems

  • Secure servers

  • Access-restricted CRM data

  • Encrypted website forms

  • Regular security monitoring

Only authorised members of our team have access to your information and solely for the purpose of providing the requested service.

8. How Long We Keep Your Information

We retain your data only until you request deletion or until it is no longer required for the purpose for which it was collected.

You may request full deletion at any time.

9. Sharing Your Information

We do not sell, rent or disclose your personal information to third-party marketers — ever.

We work only with carefully selected service providers who help us operate our website and deliver our services. These partners may process data strictly on our behalf and under our instructions, including:

  • CRM system (to manage your enquiry)

  • Email service provider (to send and receive communications)

  • Analytics tools that process anonymous usage statistics only

All partners are bound by strict confidentiality, data protection agreements and industry-standard security measures. Your personal information remains under our control at all times.

10. International Transfers

As a UAE-based company working with international clients, your information may be securely processed or stored outside your country of residence. We work only with providers that uphold high levels of data privacy and security in compliance with PDPL and UK GDPR.

11. Cookies & Tracking

We use cookies, analytics, and tracking technologies to understand how visitors use our website and to improve advertising performance.

This includes:

  • Google Analytics

  • Google Ads conversion tracking

You can disable or manage cookies at any time within your browser settings.

12. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction

  • Request deletion

  • Withdraw consent

  • Object to certain processing

  • Request export of your data (data portability)

To exercise any of these rights, simply contact us at:
[email protected]

13. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.

14. Updates to This Policy

We may update this policy from time to time. All updates will be published on this page with an updated date above.

15. Contact Us

For any privacy-related questions, requests or concerns, please contact:

Launch Labs FZE
Level 7, Office Block 4, Dubai Hills Estate, Dubai, UAE
Email: info@launchlabs.co.uk

We are committed to handling all privacy requests with care, transparency, and professionalism.